James has trained many of our customer service, financial counseling and patient collectors
on techniques to improve their conversations with patients. As a result of his work and help in assessing
our collection operations we are tracking to exceed a $10 million dollar improvement in our hospital patient
collections in our first year of operations of our new department.
It was great to have staff come up to me excited and engaged after James' entertaining and educational sessions.
WE LOVE JAMES!
Marti Strand, VP Revenue Cycle
Northeast Georgia Health Systems
In conjunction with Blue Cross Blue Shield of Alabama my firm participated in an
intensive and ongoing advertising campaign including TV and radio commercials as well
as print media that aired over two years throughout the state of Alabama.
We selected James Holmes as the on-air talent for this campaign and he did a wonderful job. He is a consummate professional, and provided the appearance and sound of a senior executive with a warm authoritative and authenticate tone. I highly recommend him for any advertising or marketing campaign.
Chris S. Christ, Attorney At Law
James Holmes worked with our firm for years as a Trainer, Management Consultant and Public Speaker, he is
a naturally talented and wonderful speaker.
Whether James is speaking before a large group at an industry trade association or training a small group of
staff members you can count on a dynamic, energetic, and content rich presentation that motivates his audience, holds
their attention and succinctly conveys his message.
Grady Willingham, Sr. Vice-President for Operations
HealthComm Services Inc.
James Holmes and his associates developed a customized training program for my team of customer service and
collection agents. James is a dynamic public speaker and an experienced corporate trainer. I highly recommend
James Holmes to any firm seeking a best practice training program.
In person or over the web their training programs are simply outstanding!
Thomas Schuller, Revenue Cycle Director
The Regional Medical Center
The training from James Holmes was invaluable to my customer service and collections teams. His many years of experience
helped us learn to overcome objections, better control the conversation, and he helped us improve scripting of our calls.
The time spent role playing was especially good. My team was able to practice and implement many new tips and
techniques that we were able to implement into our processes.
James is a very good speaker and his presentation was engaging and full of passion. I would highly recommend his services to
anyone wanting to improve the effectiveness of their call center or collection teams.
Michael McNeilly, Manager Patients Receivable Center
Northeast Georgia Physicians Group
James is an engaging speaker and talented trainer. Staff are able to retain information because they are active listeners
when attending his classes. I would highly recommend James for training as well as any type of communication delivery needs
for your organization!